Read the Terms and Conditions and Privacy Policy of North Bridge Cleaning Solutions. We are committed to providing professional, reliable, and transparent cleaning services in Victoria, BC.

1. Services Provided

North Bridge Cleaning Solutions provides professional cleaning services as agreed upon at the time of booking. The scope of work is limited to the areas and tasks specified in the service quote or booking confirmation. Additional tasks or services requested on-site may incur extra charges.
 

2. Pricing and Payment

• Estimates: Quotes are based on information provided by the client. We may adjust the price if property conditions differ from the description.

• Payment: Payment is due upon service completion unless agreed otherwise. Accepted payment methods: Credit Card, E-transfer, Cash.

• Late Payments: Payments not received within 7 days will incur a 2% per month late fee on the outstanding balance.
   

3. Cancellation and Rescheduling

• Provide at least 24 to 48 hours’ notice for cancellations/rescheduling.

• Late cancellations (<24 hours) may incur a $50 fee or 50% of service fee.

• No-shows may be charged the full service amount.
   

4. Access to Property

Clients must provide access to the property at the scheduled time. Lock-outs or denied access may result in additional charges. North Bridge Cleaning Solutions is not responsible for delays caused by inaccessible premises.
 

5. Liability and Damages

• Insurance: Fully insured for liability coverage.

• Breakage or Damage: Clients must report any damage within 24 hours of service.

• Exclusions: Not liable for pre-existing damage, wear and tear, improperly installed fixtures, or items outside agreed scope.
   

6. Health and Safety

• Biohazardous materials (e.g., mold, sewage, animal waste) are not cleaned unless specified in a specialized agreement.

• Pets must be secured during cleaning services.
   

7. Satisfaction Guarantee

If you are not satisfied, notify us within 24 hours. We will return to re-clean affected areas at no additional cost.
 

8. Governing Law

These terms are governed by the laws of British Columbia, Canada, and disputes fall under its courts’ jurisdiction.
 

9. Amendments

We reserve the right to modify these terms and Privacy Policy at any time. Changes take effect upon posting.
 

10. Privacy Policy

Information We Collect

• Contact Info: Name, email, phone, address

• Payment Info: Credit/E-transfer (processed securely; we do not store full card numbers)

• Service Details: Property address, service preferences, schedule

• Usage Info: IP address, browser type, pages visited
   

How We Use Your Information

• Provide, manage, and improve services

• Communicate regarding bookings, invoices, and updates

• Process payments and send receipts

• Comply with legal obligations
   

Sharing Your Information

• Service Providers: Payment processors, website hosting, operational support

• Legal Authorities: When required by law or to protect our legal rights

• We do not sell or trade your information
   

Data Retention

Information kept only as long as needed to provide services or comply with legal obligations. Secure deletion or anonymization follows afterward.

Your Rights

• Access and request copies of your information

• Correct inaccurate or incomplete data

• Request deletion (subject to legal obligations)

• Withdraw consent where applicable
   

Contact us at Info@northbridge.ca to exercise your rights.
 

Security

We implement reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
 

Cookies and Tracking

We use cookies to enhance website experience, analyze traffic, and improve services. You may disable cookies, but some features may not work.
 

Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy practices.
 

11. Contact Information

North Bridge Cleaning Solutions
Email: Info@northbridge.ca
Phone: 604-348-9517
Address: 301–3450 Uptown Blvd, Victoria, BC V8Z 0B9, Canada